SchoolCare and Cigna have taken steps to help participants with symptoms or exposure to COVID-19 find greater peace of mind with easier access to screening, testing, telehealth services, and behavioral health support. Effective immediately, out-of-pocket costs for COVID-19 testing-related visits, whether at a doctor’s office, urgent care clinic, emergency room or via telehealth, are waived through May 31, 2020.
In addition, during times like these, many may feel extremely overwhelmed. Cigna is providing resources free of charge for all customers, clients, and communities to help manage high stress and anxiety. Cigna has opened a 24-hour toll-free help line (1-866-912-1687) to connect people directly with qualified clinicians who can provide support and guidance. More information can be found on Cigna.com.
As always, for questions about benefits or coverage, visit my.cigna.com or call the toll-free number on the back of your insurance card for one-on-one access to assistance day or night.
Also, communications are updated regularly on the SchoolCare website: www.schoolcare.org, with COVID-19 coverage information and resources. Learn more about the following topics by clicking "Learn more" on the link scrolling across the top of our home page:
• COVID-19 testing fees waived
• Virtual Care with MDLive
• 24/7 Support with Cigna EAP
Important Updates from HealthTrust Regarding Coronavirus (COVID-19)
Medical and Prescription Coverage Update for HealthTrust Enrollees
As news about the COVID-19 virus continues to unfold, HealthTrust wants to reassure you that we are here for you. We want to help you understand your benefits and the resources available to you and your covered family members. HealthTrust has taken steps to address the outbreak by supporting access of individuals with HealthTrust medical coverage to an initial visit and testing for COVID-19, as well as early refills of existing prescription medications.
Initial Visit and Testing for COVID-19 Available without Cost Sharing
Coverage will be available with no cost sharing (no copays, deductibles or coinsurance) for the initial healthcare provider visit and necessary COVID-19 testing for covered individuals who meet the CDC criteria for testing, as determined by your healthcare provider. Both the initial healthcare visit and testing will be covered at no charge. This includes in-network provider office visits, urgent care visits, or emergency services to test for COVID-19, including an initial screening via telemedicine. If in-network providers are unavailable to conduct testing for COVID-19, coverage will be provided for out-of-network testing.
One-Time Early Prescription Refills
Covered individuals may obtain a one-time early refill of covered prescription medications for either a 30-day or 90-day (maintenance) prescription. With regard to refills of certain drug classes such as opioids, benzodiazepines, and stimulants, early refills may be limited as necessary to take into consideration patient safety risks associated with early refills of these types of drugs. Applicable plan copays will apply to all prescription refills. This one-time early prescription refill is available for individuals with either CVS Caremark or Anthem IngenioRx prescription coverage using the standard refill process or by calling the customer service phone number on your ID card.
Reminder about LiveHealth Online and Anthem’s 24/7 NurseLine
LiveHealth Online is available to connect to a doctor through a live video chat on a smartphone, tablet, or computer. The doctors available through LiveHealth Online are trained to screen for COVID-19 and make recommendations for care. The usual copay is being waived for initial visits related to the screening of COVID-19. Simply use your computer or mobile device with a webcam to visit www.livehealthonline.com any time of day or night. Register now so you are ready when you really need it. Anthem’s 24/7 NurseLine (800.544.1901) is also available to covered individuals with questions regarding COVID-19.
Stay Informed! Log in to HealthTrust’s Secure Enrollee Portal (SEP)
Visit www.healthtrustnh.organd click on the “Secure Login” box to create an account on the SEP today, if you don’t already have one. HealthTrust will provide updates in the SEP as the situation evolves. We encourage you to utilize the resources in the SEP – including digital ID cards, coverage documents, and provider directories – to understand your benefits and the resources you need to stay safe and healthy. These are extraordinary circumstances and we want to do everything we can to help keep you informed. Thank you for your patience and understanding. As always, you can submit questions regarding your HealthTrust coverage via the Secure Message Center in the SEP, or call HealthTrust Enrollee Services at 1-800-527-5001.
Please rest assured HealthTrust is closely following developments and will continue to provide updates. Thank you for working together with us to help keep our communities safe and healthy.