Professional Standards Division

About the
Professional Standards Division

The division handles writing and reviewing of the department policies and rules and regulations. This involves constant follow-up to ensure the department is doing what the policy says and the systems outlined in the policies are in place.

CALEA (Commission on Accreditation for Law Enforcement Agencies) is a major focus area in this division, as is the responsibility as the department “conduit” regarding department legal matters, such as providing discovery materials for lawsuits and right to know requests.

In addition, the performance appraisal system administration falls under this division, as does several committee chair appointments: Response to Resistance, Accident Review, and Pursuit Review committee chair positions.


Internal Affairs (IA)

Internal Affairs is also a major component of this division.  It includes investigations of citizen complaints regarding the conduct of Portsmouth Police Officers that cannot be resolved satisfactorily by the on-duty Shift Commander.  After an investigation, the citizen is then apprised of the outcome.

Commission on Accreditation for Law Enforcement Agencies (CALEA)

In May, 2016, the department began a 3-year process to become an advanced-level accredited agency through CALEA’s Law Enforcement Accreditation program. The advanced accreditation program involves substantial evaluation and compliance with over 400 law enforcement standards in all layers of operations, to include policing procedures, administration and the facility itself. Accreditation helps agencies to achieve greater accountability, reduces risk and liability exposure, increases community advocacy and reinforces the agency’s commitment to excellence in leadership, resource management and service-delivery. The Professional Standards Division is responsible for managing the accreditation process and Lt. Sargent reports directly to the Chief of Police.

Lt. Sargent and the Accreditation Manager, Jackie Burnett, are both members of the Northern New England Police Accreditation Coalition (NNEPAC). NNEPAC is a regional accreditation support network which meets monthly to provide its members with valuable training and resources to help provide guidance throughout various stages of the accreditation cycle. Once accredited status is achieved, the agency will then enter a 4-year reaccreditation cycle in order to maintain evaluation and compliance with CALEA’s law enforcement standards. To learn more about CALEA and NNEPAC, please visit their websites at and