SchoolCare and Cigna have taken steps to help participants with symptoms or exposure to COVID-19 find greater peace of mind with easier access to screening, testing, telehealth services, and behavioral health support. Effective immediately, out-of-pocket costs for COVID-19 testing-related visits, whether at a doctor’s office, urgent care clinic, emergency room or via telehealth, are waived through May 31, 2020.
In addition, during times like these, many may feel extremely overwhelmed. Cigna is providing resources free of charge for all customers, clients, and communities to help manage high stress and anxiety. Cigna has opened a 24-hour toll-free help line (1-866-912-1687) to connect people directly with qualified clinicians who can provide support and guidance. More information can be found on Cigna.com.
As always, for questions about benefits or coverage, visit my.cigna.com or call the toll-free number on the back of your insurance card for one-on-one access to assistance day or night.
Also, communications are updated regularly on the SchoolCare website: www.schoolcare.org, with COVID-19 coverage information and resources. Learn more about the following topics by clicking "Learn more" on the link scrolling across the top of our home page:
• COVID-19 testing fees waived
• Virtual Care with MDLive
• 24/7 Support with Cigna EAP