Department of Public Works, 680 Peverly Hill Rd, Portsmouth, NH 03801 Phone: (603) 427-1530, Fax: (603) 427-1539

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WATER/SEWER BILLING OFFICE

BILLING INQUIRIES

Billing Office Hours:                           8:00am - 4:30pm, Monday through Friday
Billing Office Location:                       City Hall Building, 1 Junkins Avenue, Room 304
Billing Office telephone number:       (603) 610-7248 or 610-7237 

 

SERVICE REQUESTS

Services provided by the department includes: changing or installing water meters and turning service on/off at property.

Maintenance Dept. Hours:                                 7:30am – 3:30pm, Monday through Friday
Maintenance Dept. Location:                            Public Works Building, 680 Peverly Hill Road
Maintenance Dept. telephone number:            (603) 427-1552 

 

BILLING INFORMATION

FREQUENCY OF BILLING
The majority of our customers are billed every four months.  However, customers whose average monthly consumption is more than 150 units are billed on a monthly basis. 



MINIMUM METER SERVICE CHARGE
The meter service charge is based on the size of the meter located at the property.  The charge is to recover costs associated with making water service available to each customer.  It includes such expenses as having the mains and meters available to provide service.



WATER/SEWER CONSUMPTION CHARGES
Effective with all bills generated after June 30, 2008; water and sewer consumption charges will be based on a two-step, inclining block rate structure.  One unit equals100 cubic feet or 748 gallons.



Consumption

Water Rate

Sewer Rate

≤ 10 units per month

$2.40 per unit

$5.00 per unit

> 10 units per month

$2.85 per unit

$5.50 per unit

Irrigation, all units

$2.85 per unit

 

 

ESTIMATED BILLS

An estimated bill is rendered when we are unable to read your meter, as when the reading device has become dislodged. A special label affixed on your bill identifies it as an estimated bill.  It is important for the City to obtain an actual reading as soon as possible.  A corrected billing or issuance of credit will be applied to your account when an actual reading is obtained. 



BILLING TERMS 
Your bill is payable upon receipt. You have 30 days from the date of the bill to pay your balance in full before a penalty will be imposed. Penalty per month of 1.5% will be added if not paid within 30 days of bill date. Your prompt payment is appreciated. Payments are credited on the day of receipt.

FINAL BILL REQUESTS

Final bills are generated at the request of property owners or their representative.  In order to process the final bill request, the City must obtain a visual reading from the meter.  The following guidelines have been established to process final bill requests:  readings will be completed within 48 hours of the request, access inside the property is necessary between the hours of 8am – 3pm, and authorization by the owner to perform meter maintenance if required. 

The Department will not be responsible if we are unable to process a final bill request due to a failure in following the above guidelines.  There will be a final bill charge of $35.00 assessed to your account to perform the final bill process.  Please contact the Water/Sewer Billing Office at (603) 610-7248 or (603) 610-7237 to schedule a final reading or if you need additional information.