680 Peverly Hill Rd, Portsmouth, NH 03801 Phone: (603) 427-1530, Fax: (603) 427-1539 | Click N' Fix |

The mission of the Department of Public Works is to provide municipal services for the benefit of our citizens, businesses and visitors in an environmentally sustainable and cost-effective manner. It is responsible for maintaining the municipal infrastructure that includes all City streets, parks, municipal buildings, the water system, and the sanitary sewer collection and treatment systems. The Department is made up of five divisions. For further information, please be sure to click on the tabs listed below.


Peter Rice, Director
(603) 427 1530

Brian Goetz, Deputy Director
(603) 427 1530


DPW General Information

Hours of Operation
7:30am - 3:30pm (Mon-Fri)

Report an Issue Online: Click N' Fix

Phone: 603 427 - 1530
Fax: 603 427 - 1539

Snow Ban Number: 603 766 - 7669

The Recycling Center hours

Tuesday 7:45 a.m. - 6:15 p.m.

Wednesday 7:45 a.m. - 3:15 p.m.

Thursday 7:45 a.m. - 3:15 p.m.

Saturday 8:00 a.m. - 2:00 p.m.

  • News
  • Services
  • Permits
  • Construction Projects
  • Highway
  • Water
  • Billing Info
  • Wastewater
  • Stormwater




Construction Projects

For more information on a certain project or projects, please click here.


Highway Division
The Highway Division performs the following functions:
  • Maintains all City streets and sidewalks
  • Maintains municipal parks, playgrounds and recreation facilities
  • Maintains all municipal buildings
  • Maintains the City vehicle and equipment fleet
  • Performs snow removal operations














The Water Division performs the following functions for the communities served by the Portsmouth regional water system that include Portsmouth, Pease Tradeport, Newington, New Castle, Greenland and portions of Rye and Madbury:

  • http://www.cityofportsmouth.com/publicworks/art/spacer.gifMaintaining water mains, hydrants and valves
  • Maintaining water services to the customer's shutoff valves (the customer is responsible for the private portion of their service beyond the shutoff valve)
  • Maintains/installs/reads water meters
  • Performs backflow testing and cross connection control program
  • Manages the Bellamy Reservoir and Madbury Surface Water Treatment Facility together with eight groundwater wells.



Billing Office Location: City Hall Building, 1 Junkins Avenue, Room 304
Billing Office Hours: Monday 8:00am - 6:00pm
Tuesday through Thursday 8:00am - 4:30pm
Friday 8:00am to 1:00 pm
Billing Office telephone number: (603) 610-7248 or 610-7237

Services provided by the department includes: changing or installing water meters and turning service on/off at property.

Maintenance Dept. Hours: 7:30am - 3:30pm, Monday through Friday
Maintenance Dept. Location: Public Works Building, 680 Peverly Hill Road
Maintenance Dept. telephone number: (603) 427-1530


FREQUENCY OF BILLING: The City bills all customers on a monthly billing cycle with readings obtained on the last day of each month.

MINIMUM METER SERVICE CHARGE: The minimum meter service charge is for costs associated with making water service available to each customer and is based on the size of the meter located at the property. This charge is assessed to the water portion of your bill only. There is no minimum meter charge assessed to the sewer portion of the bill.

WATER/SEWER CONSUMPTION CHARGES: The City Council adopted on June 5, 2017 the Fiscal Year 2018 water and sewer rates effective July 1, 2017.

WATER RATES - There will be no increase in the water user rates.

Tier 1: First 10 units of water consumed will be billed at a rate of $4.15 per unit.

Tier 2: Consumption above 10 units of water will be billed at $5.00 per unit.

SEWER RATES -Sewer rates will increase 4% on July 1, 2017 and be reflected on the bill received in August for July’s consumption.

Sewer charges are based on water consumption.

Tier 1: First 10 units of consumption will be billed at the rate of $12.73 per unit.

Tier 2: Consumption above 10 units will be billed at the rate of $14.00 per unit.

IRRIGATION METERS - - There will be no increase in the irrigation user rates for FY18. 

Tier 1: First 10 units of consumption will be billed at the rate of $5.00 per unit.

Tier 2: Consumption above 10 units and up to 20 units will be billed at the rate of $9.70 per unit.

Tier 2: Consumption above 20 units will be billed at the rate of $12.05 per unit.


An estimated bill is rendered when we are unable to read your meter, such as when the reading device has become dislodged. Your bill will indicate an estimated reading in the meter reading section of your bill. It is important for the City to obtain an actual reading as soon as possible. A corrected billing or issuance of credit will be applied to your account when an actual reading is obtained.

Your bill is payable upon receipt. You have 30 days from the date of the bill to pay your balance in full before a penalty will be imposed. Penalty per month of 1.5% will be added if not paid within 30 days of bill date. Your prompt payment is appreciated.


For your convenience, the City has implemented the following payment options for water and sewer bills. Please note that some payment methods take longer for the payments to be posted to your account.  The following methods of payment are listed in order of promptness:

1) Payment made at the Tax Collector’s Office in person (same day credit to your account): Payments by cash, check and credit card are accepted at the Tax Office window (VISA is not accepted at the counter for water/sewer payments).

2) Grey Box drop off (same day credit to your account): The Grey Box is located outside of City Hall. Payment must be made by check only and must include payment stub or the complete 12 digit customer account number [ex. xxxxxxxxxx-xx] written on the check.

3) City website - “NEW” online bill and payment program (estimated 2 business. days for payment to be credited to your account).. Visit Online Bill Payment Webpage, to view your bill or make a payment on your water and sewer account by using your bank account or credit card.   You may now schedule an immediate one-time payment, schedule a future payment, set up Auto Payments, or set up recurring or Flex Payments (see website for details.)

    1. ACH (electronic check) payment: No fee if paying by ACH/e-check..
    2. Credit Card payment: VISA, American Express, Discover Card and MasterCard are accepted for water/sewer payments.  ($4.95 convenience fee for up to each $250.00 bill amount.  (Example:  $4.95 for $250.00; $9.90 for up to $500.00 bill amount, etc.)

NOTE: For those customers only who are currently enrolled in the City’s Auto-Pay Program, there is no need to do anything at this time. Your payments will continue to be drafted on the payment due date.

4) Online bill pay through your bank (estimated 10-12 days for payment to be credited your Account) :Payments made through your bank’s online bill pay service is not recommended for payment of your water and sewer bills as it can take up to 10-12 business days before your payment is posted to your account.   Payments paid through your bank are processed through a third party payment service contracted by your bank.  Although a payment may clear from your bank account, the processor does not send the payment to the City for up to 10-12 days causing a delay in posting payment to your account. If you choose to use this method of payment to ensure proper posting to your account, the entire current 12 digit customer account number [ex. xxxxxxxxxx-xx] must be entered in the bank’s payment setup and allow plenty of time for processing. 

Billing Office Hours:
Monday 8:00 a.m. to 6:00 p.m.
Tues., Wed., and Thursday 8:00 a.m. - 4:30 p.m.
Friday 8:00 a.m. - 1:00 p.m.

City of Portsmouth Water/Sewer Billing Office
1 Junkins Ave, Portsmouth NH 03801
(603) 610-7237 or (603) 610-7248

Final bills are generated at the request of property owners or their representative. In order to process the final bill request, the City must obtain a visual reading from the meter. The following guidelines have been established to process final bill requests: readings will be completed within 48 hours of the request, access inside the property is necessary between the hours of 8am - 3pm, and authorization by the owner to perform meter maintenance if required. No final readings will be scheduled on Wednesdays.

The Department will not be responsible if we are unable to process a final bill request due to a failure in following the above guidelines. There will be a final bill charge of $40.00 assessed to your account to perform the final bill process. Please contact the Water/Sewer Billing Office at (603) 610-7248 or (603) 610-7237 to schedule a final reading or if you need additional information.


The Water and Sewer Division charges fees for other associated services, including Industrial Discharge Permits for Sewer, Oil and Grease Trap Permits for Sewer, Turn on and Turn off fees for water/sewer service, Final Billing Requests, Hydrant Rental, Account History, Frozen Meter Repair, Emergency Callouts, Meter Testing, Water Service Applications, Meter Reading System Repairs, Fire Flow Testing, Fire Services, Backflow Testing, Sewer TSS and BOD charges for large industrial customers, Sewer Connection Permits, Equipment Use, and Water/Sewer Capacity Improvement charges. These fees are updated annually as part of the budget process and are posted on the City's website at: http://www.cityofportsmouth.com/finance/budgets.htm (click on "Appendix III - Schedule of Fees" and scroll down to "Fee Schedule - Water and Sewer Divisions")

In general, most of these charges are added to a customer's water bill, therefore, those customers with automatic withdrawal should make sure that if they anticipate any of these charges on their next bill that they have the appropriate funds in their account to cover the payment.


The City and its Department of Public Works (DPW) Sewer Division are working to improve the City's wastewater systemto protect theenvironment and meet EPA's wastewater mandates.

The City is currently under a legal order (Consent Decree) from the EPA to upgrade the Peirce Island WWTF to secondary treatment. The upgrade project will be the single largest capital expense for the sewer system to date.

The City was recently notified by EPA that the Peirce Island secondary treatment permit would be made more stringent by requiring nitrogen removal to 8 milligrams per liter (mg/L).

Unrelated to the order, the City anticipates the draft permit for the Pease WWTF will also be more stringent and will result in another significant WWTF upgrade. For more information please visit http://www.portsmouthwastewater.com/

Click here for the Water/Sewer Rate Studies



Welcome to the stormwater section, this section is intended to help you understand the importance of stormwater and what can cause stormwater pollution. Please refer to the following links for more information.