680 Peverly Hill Rd, Portsmouth, NH 03801 Phone: (603) 427-1530, Fax: (603) 427-1539 | Contact Us |

The mission of the Department of Public Works is to provide municipal services for the benefit of ourcitizens, businesses and visitors in an environmentally sustainable and cost-effective manner. It is responsible for maintaining the municipal infrastructure that includes all City streets, parks, municipal buildings, the water system, and the sanitary sewer collection and treatment systems. The Department is made up of five divisions. For further information, please be sure to click on the tabs listed below.

Management


Peter Rice, Director
(603) 427 1530


Brian Goetz, Deputy Director
(603) 427 1530


Email: info@cityofportsmouth.com

The Recycling Center hours



Tuesday 7:45 a.m. - 3:15 p.m.

Wednesday 7:45 a.m. - 3:15 p.m.

Thursday 7:45 a.m. - 3:15 p.m.

Saturday 8:00 a.m. - 2:00 p.m.

DPW Hours of Operation


7:30am - 3:30pm (Mon-Fri)


Phone: (603) 427-1530


Fax: (603) 427-1539


Snow Parking Ban#: (603) 766 - 7669

  • News
  • Services
  • Permits
  • Construction Projects
  • Highway
  • Water
  • Billing Info
  • Wastewater
  • Stormwater
News
  • YARD WASTE PICKUP EXTENSION

    As many residents are still collecting leaves and yard waste, the Public Works Department will extend yard waste pickup past Dec. 1, 2014 as weather permits. Remember to use paper bags or a trash barrel clearly marked "yard waste". Bags must be no more than 50 lbs. each. All brush must be bundled into groups with string or twine and have a diameter no greater than 4 inch and a length no greater than 4 foot long.

    DOUBLE PICKUP on Wednesday Nov. 26 2014

    Due to Thanksgiving, both trash and recycling pickup will occur on Wednesday, Nov. 26. Yard waste will not be picked up for Wednesday, Thursday and Friday of this week.

DRIVEWAY PERMITS

FLAGGING PERMITS

Construction Projects

For more information on a certain project or projects, please click here.

 

 
Highway Division
The Highway Division performs the following functions:
  • Maintains all City streets and sidewalks.
  • Maintains municipal parks, playgrounds and recreation facilities.
  • Maintains all municipal buildings.
  • Maintains the City vehicle and equipment fleet.
  • Performs snow removal operations.
Water Division

The Water Division performs the following functions that includes the areas of Portsmouth, Newington, Rye, New Castle, Madbury and Pease:

  • Maintains/installs water mains.
  • Maintains/installs hydrants.
  • Maintains/installs City side water services.
  • Maintains/installs/reads water meters.
  • Performs backflow testing
  • Provides quality water for consumption.
  • Provides water for fire protection.
Water System Information and Reports:

WATER/SEWER BILLING OFFICE

BILLING INQUIRIES
Billing Office Location: City Hall Building, 1 Junkins Avenue, Room 304
Billing Office Hours: Monday 8:00am - 6:00pm
Tuesday through Thursday 8:00am - 4:30pm
Friday 8:00am to 1:00 pm
Billing Office telephone number: (603) 610-7248 or 610-7237

SERVICE REQUESTS
Services provided by the department includes: changing or installing water meters and turning service on/off at property.

Maintenance Dept. Hours: 7:30am - 3:30pm, Monday through Friday
Maintenance Dept. Location: Public Works Building, 680 Peverly Hill Road
Maintenance Dept. telephone number: (603) 427-1552

BILLING INFORMATION

FREQUENCY OF BILLING: The City bills all customers on a monthly billing cycle with readings obtained on the last day of each month.

MINIMUM METER SERVICE CHARGE: The minimum meter service charge is for costs associated with making water service available to each customer and is based on the size of the meter located at the property. This charge is assessed to the water portion of your bill only. There is no minimum meter charge assessed to the sewer portion of the bill.

WATER/SEWER CONSUMPTION CHARGES: The City Council adopted on June 9, 2014 the Fiscal Year 2015 water and sewer rates. The Fiscal Year begins on July 1, 2014.

WATER RATES - There will be no increase in the water user rates.

Tier 1: First 10 units of water consumed will be billed at a rate of $4.15 per unit.

Tier 2: Consumption above 10 units of water will be billed at $5.00 per unit.

Irrigation Meters: All irrigation consumption will be billed at the Tier 2 rate of $5.00 per unit.

SEWER RATES - Rates are based on water consumption. Effective for all consumption used after July 1, 2014, the sewer rates will increase as follows:

Tier 1: First 10 units of consumption will be billed at the rate of $11.21 per unit.

Tier 2: Consumption above 10 units will be billed at the rate of $12.34 per unit.

 

 

 

 

 

FY15 User Rates For Consumption Used Effective 7/1/14

   

 

 

 

 

 

Water Rates

Sewer Rates

 

 

 

 

 

First Tier Rate (10 units or less per month)

 

$4.15

 

$11.21

 

 

 

 

 

Second Tier Rate (units over 10 per month)

 

$5.00

 

$12.34

 

 

 

 

 

Irrigation Meter Rate (All units billed)

 

$5.00

 

 


ESTIMATED BILLS
An estimated bill is rendered when we are unable to read your meter, such as when the reading device has become dislodged. Your bill will indicate an estimated reading in the meter reading section of your bill. It is important for the City to obtain an actual reading as soon as possible. A corrected billing or issuance of credit will be applied to your account when an actual reading is obtained.

BILLING TERMS
Your bill is payable upon receipt. You have 30 days from the date of the bill to pay your balance in full before a penalty will be imposed. Penalty per month of 1.5% will be added if not paid within 30 days of bill date. Your prompt payment is appreciated.

PAYMENT OPTIONS

For your convenience, the City has implemented six methods of payment for water and sewer bills. Please note that some payment methods take longer for the payments to be posted to your account. The following methods of payment are listed in order of promptness:

  1. Auto-pay (same day credit to your account): Monthly automatic electronic debit transfer from your checking or savings account that posts to your water and sewer customer account on the due date. Contact the Water/Sewer Billing Office at (603) 610-7248 for more information and to receive the form required for a one-time setup.
  2. Payment made at the Tax Collector's Office in person (same day credit to your account): Cash or check only is accepted at the Tax Office window.
  3. Grey Box drop off (same day credit to your account): The Grey Box is located outside of City Hall. Payment must be made by check only and must include payment stub or the complete 12 digit customer account number [ex. xxxxxxxxxx-xx] written on the check.
  4. City website online payments (estimated 2-7 days for payment to be credited to your account):
    Visit http://cityofportsmouth.com/onlinebillpayment.htm to make a payment on your water and sewer account by using your bank account or credit card.Please note: A convenience fee is charged by the third party processing company as follows:
    1. ACH (electronic check) payment: This method may take 2-4 days before payment is posted to your water and sewer account. (Convenience fee of 35 ยข).
    2. Credit Card payment: American Express, Discover Card and MasterCard may be accepted for water/sewer payments.This method may take up to 7 days for payment to be posted to your water and sewer account. (The convenience fee is calculated based on the payment amount and fee assigned by the credit card processor.)
  5. Mail (estimated 4-5 days for payment to be credited to your account): Payments can be mailed in the return envelope enclosed with your water and sewer bill.These payments are processed by the bank and can take up to 4-5 days and sometimes longer.Your payment must include bill stub or the entire current 12 digit customer account number [ex. xxxxxxxxxx-xx] written on the check.
  6. Online bill pay through your bank (estimated 10-12 days for payment to be credited your
    Account):Payments made through your bank's online bill pay service is not recommended for payment of your water and sewer bills as it can take up to 10-12 business days before your payment is posted to your account.Payments paid through your bank are processed through a third party payment service contracted by your bank. Although a payment may clear from your bank account, the processor does not send the payment to the City for up to 10-12 days causing a delay in posting payment to your account.If you choose to use this method of payment to ensure proper posting to your account, the entire current 12 digit customer account number [ex. xxxxxxxxxx-xx] must be entered in the bank's payment setup and allow plenty of time for processing.
FINAL BILL REQUESTS
Final bills are generated at the request of property owners or their representative. In order to process the final bill request, the City must obtain a visual reading from the meter. The following guidelines have been established to process final bill requests: readings will be completed within 48 hours of the request, access inside the property is necessary between the hours of 8am - 3pm, and authorization by the owner to perform meter maintenance if required. No final readings will be scheduled on Wednesdays.

The Department will not be responsible if we are unable to process a final bill request due to a failure in following the above guidelines. There will be a final bill charge of $40.00 assessed to your account to perform the final bill process. Please contact the Water/Sewer Billing Office at (603) 610-7248 or (603) 610-7237 to schedule a final reading or if you need additional information.

Wastewater

The City and its Department of Public Works (DPW) Sewer Division are working to improve the City's wastewater systemto protect theenvironment and meet EPA's wastewater mandates.

The City is currently under a legal order (Consent Decree) from the EPA to upgrade the Peirce Island WWTF to secondary treatment. The upgrade project will be the single largest capital expense for the sewer system to date.

The City was recently notified by EPA that the Peirce Island secondary treatment permit would be made more stringent by requiring nitrogen removal to 8 milligrams per liter (mg/L).

Unrelated to the order, the City anticipates the draft permit for the Pease WWTF will also be more stringent and will result in another significant WWTF upgrade. For more information please visit http://www.portsmouthwastewater.com/

Click here for the Water/Sewer Rate Studies

Stormwater


Welcome to the stormwater section, this section is intended to help you understand the importance of stormwater and what can cause stormwater pollution. Please refer to the following links for more information.